Smart Dubai: A Special Interview Series - Dubai Health Authority

Rita Makhoul, May 25 2016

This is part three of a special interview series with some of the Smart Dubai's strategic partners to get a better understanding of the initiatives being introduced. Our first interview was with Her Excellency, Dr. Aisha Bin Bishr, Director General of the Smart Dubai office who will be speaking at ArabNet Digital Summit - Dubai, May 30-31, 2016 along with other Smart Dubai experts.

Today we speak to the IT Director of Dubai Health Authority, Amani Mahmoud Al-Jassmi. 

What is DHA’s role as a partner in achieving Smart Dubai’s vision?
Dubai Health Authority (DHA) is in alignment with the UAE Vision 2021, in which Dubai is aiming to be a World Class Healthcare center. DHA’s mission is to “Develop an integrated and sustainable healthcare system that ensures delivery of comprehensive and excellent services to achieve the highest international standards in health of individuals and community”.

DHA’s core technology initiatives are geared towards ensuring that the SMART Dubai’s vision is delivered. and these include Salama, Nabidh, Telehealth (Dubai RoboDoc), Citizen Apps, Smart Medical Fitness system, Smart Licensing, Inspection and Permits system, Blood donation system, Smart Patient & Customer Flow Management System, and Communicable & Infectious Disease Management system.

What is the current status on implementing the Salama initiative?
Salama is DHA’s effort in improving health care services in UAE, enabling the local and federal governments in preparation for a national unified medical record database as per His Highness’s direction to have one record per patient across the UAE.  Overall Salama’s completion status currently is at 36%.

What are the next initiatives from DHA utilizing the central database to create more seamless and efficient solutions in the health sector?
One of the core initiatives of DHA is the Communicable and Infectious Disease Management system which is being developed for Dubai with the solution architecture that is scalable to expand and cater to rest of the UAE; making it a central database for disease management and this program is also planned in phases. The system can be integrated seamlessly with the Salama (EMR program of DHA) and other Health Information Systems of government and private entities. The most important factor of this initiative is the regulation to share the data within the Emirates which shall require more coordination and support.

How are the smart apps, smart operations, and smart centers integrated? How do they enhance the patient’s journey?
The smart apps (citizen apps- diabetes apps, pregnancy apps with wearable devices) are integrated with DHA’s CRM (Customer Relationship Management) software and also to its existing call center.

DHA is also working on having a unified call center solution for catering to all DHA facilities (hospitals, specialty centers, primary health care centers, medical fitness centers, health regulation dept., shared support services) which shall be integrated to the existing health information system, Salama program, CRM, website, chat, patient and customer flow management system.

DHA is already implementing patient and customer flow management system which tracks the entire patient and customer journey (end-to-end) and the operational KPIs shall help in reducing the overall waiting time, increasing patient and customer happiness index meter.

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